Contacting Omnea as a supplier

Last updated: March 27, 2026

This article explains how suppliers can contact Omnea for support. Depending on whether you are logged into the platform or not, there are different ways to get help. Following the correct route ensures your query is received quickly and handled efficiently.

Guide

If you are logged into Omnea

  1. Log into your supplier account.

  2. Click the Help & Support button at the top of the platform.

  3. Submit your request through the in-app support option.

If you are not logged in

If you cannot access your account, contact support directly by email:

Considerations

  • Using the in-app Help & Support option is the fastest way to get help when logged in, as it includes context about your account and activity.

  • If you’re unable to log in (for example, due to access issues or expired links), email is the only available support channel.

If you’re still having trouble, contact support through the appropriate channel.