Guided Success

Supercharge the way you use Omnea without changing what already works

Omnea is built to deliver value out of the box.
Most customers see results quickly, without needing anything beyond standard support.
Guided Success exists for teams who want to go further.
It’s not required to be successful on Omnea, but when teams choose it, they tend to move faster, avoid common pitfalls, and get more value over time with less internal effort.

Why we built Guided Success

As customers mature on Omnea, the questions change. Early on, it’s about getting live. Later, it becomes:

• What’s the best way to structure this now that we’re scaling?

• How do we train new owners without starting from scratch?

• We’ve changed how we operate—should our setup change too?

• Is there a cleaner or more future-proof way to do this?

These aren’t support or business as usual issues.
They’re signs that Omnea is becoming critical to how the business runs.
Guided Success was built for that stage.

What Guided Success actually is

Guided Success is a premium, ongoing partnership with Omnea experts.
It gives you consistent access to people who:

• Understand your setup and context

• Know what good looks like across many customers

• Help you make better decisions earlier, not just fix things later

It’s not a one-off project.
It’s not outsourcing your work.
It’s long-term guidance that evolves as you do.

How it complements standard Omnea Success

You’ll love Omnea without Guided Success.
Standard Success is there to help you drive value with Omnea, resolve issues and keep things running.
Guided Success goes beyond that.
It focuses on:

• How you build, not just whether it works

• Why something should be done one way over another

• What’s coming next, based on how your usage is evolving

Think of Standard Success as keeping the lights on.
Guided Success helps you redesign the room.

What you get with Guided Success

Ongoing expert guidance

Regular access to Omnea specialists for coaching, design reviews, and decision support. This is where teams sanity-check ideas, explore better patterns, and avoid rework.

Proactive reviews and insights

Structured audits and product insights of your workspace, workflows, and user experience help identify inefficiencies early and keep things aligned with best practices as your needs change.

Faster, more confident execution

Priority support, proactive monitoring, and direct channels mean less waiting, less uncertainty, and fewer blockers during critical moments.

Enablement that sticks

From onboarding new owners to upskilling experienced teams, Guided Success helps knowledge stay inside your organisation.

Predictable, sustainable investment

Subscription pricing gives you ongoing access to expertise without constant project scoping or surprise costs.

What customers use it for

In practice, customers use Guided Success to:

• Prepare for major launches or high-visibility moments

• Revisit early design decisions as requirements evolve

• Train and enable new owners quickly

• Improve adoption and governance as usage scales

• Get a second opinion before making impactful changes

Sometimes it’s hands-on.
Sometimes it’s advisory.
Often it’s simply having the right person to talk to at the right time.

What Guided Success is not

It’s not mandatory.
It’s not about doing the work for you.
And it’s not a replacement for a strong internal team.
We don’t build for you, we help you build better.
The goal is always the same: leave you more confident, more capable, and better set up for what’s next.

The bottom line

Guided Success is an accelerator.
Omnea works without it, but with it, teams tend to:

• Move faster

• Make better decisions earlier

• Spend less time fixing avoidable issues

• Get more long-term value with less friction

For customers who see Omnea as a core system, Guided Success turns good usage into great usage and keeps it that way as the business evolves.