Logging in and using the Omnea Knowledge Base

Last updated: January 7, 2026

🧑‍🎓 Welcome to the Omnea Knowledge Base! 📖

In order to login and access all resources, you'll need to be logged in.

If you came here via the Omnea platform itself, you should be logged in already.

If not, click the "Login" button on the top right of this page, then select "Login as Customer".

If you're struggling with access, it may be because your browser or security policies prevent your user 'authorisation' transferring from the Omnea platform to the Knowledge Base.

If after clicking "Login as Customer" you are redirected to the support.omnea.co Knowledge Base but remain logged out, try visiting omnea-knowledge-base.help.usepylon.com. If the issue is purely cookie related, this should fix your issue.

If you still have issues, feel free to reach out to the Omnea Help Chat where we'll be able to assist you!